For Consumers
Our member businesses have met rigourous standards to be accepted so you can be confident of a smooth transaction. But if something does go wrong:
• We will contact the supplier for you within 24 hours
• Mediate for free until the dispute is resolved.
• Ensure an agreement is reached quickly.

Our service is free of charge and is available to all customers of any business displaying our accreditation logo.
For Members
Offering a free mediation service to your customers in the event anything should go wrong affords your customer peace of mind and confidence in you as a respected retailer.

• Instant setup.
• Reduce refunds and increase sales with added confidence.
• Be among the top 0.1% of eRetailers who offer this service.
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